Scheduled Server Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 2026 - 23:00 NZST
Scheduled - We are performing maintenance on our infrastructure hardware to improve security, performance, and reliability. As part of this work, affected servers will be rebooted, temporarily impacting our Control Panel (CP) and API.

Each affected service should expect approximately 30–60 minutes of downtime while the maintenance is carried out.

Please note that our support, ticketing, and phone systems will also be affected during this window, so incoming support emails and calls may be delayed. We appreciate your patience and will respond to all requests as soon as systems are restored.
Sep 15, 2026 23:00 - Sep 16, 2026 07:00 NZST
API Under Maintenance
Control Panel Under Maintenance
IPv4 Network Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
AU – SYD01 Operational
IPv6 Network Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
AU – SYD01 Operational
Cloud Containers Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
US – CAL01 Operational
UK – LDN01 Operational
SG – SGP01 Operational
AU – SYD01 Operational
DE - FRA01 Operational
Linux Virtual Servers Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
AU – SYD01 Operational
US - CAL01 Operational
DE - FRA01 Operational
Windows Virtual Servers Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
AU – SYD01 Operational
Dedicated Servers Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
AU – SYD01 Operational
DNS Operational
Name Server 1 Operational
Name Server 2 Operational
Name Server 3 Operational
Mail Under Maintenance
IMAP Operational
POP3 Operational
Webmail Under Maintenance
Website Under Maintenance
Domains Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 16, 2026

Cloud Container Maintenance (AKL01)
Completed - The scheduled maintenance has been completed.
Sep 16, 01:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:01 NZST
Scheduled - During this maintenance window we are releasing some infrastructure improvements to our Cloud Container platform. We expect there to be downtime of no longer than a few seconds per server during the upgrade window.
Sep 11, 12:11 NZST

Sep 15, 2026

Emergency Maintenance on NZ-AKL1-V0P385 Node
Resolved - This incident has been resolved.
Sep 15, 15:40 NZST
Monitoring - We've identified a faulty component in the hardware node and it's been replaced. Servers on this node should be coming back online now, and we are continuing to monitor the situation. If you're still experiencing issues please email us at support@sitehost.co.nz
Sep 15, 14:42 NZST
Identified - We've identified a hardware issue with the NZ-AKL1-V0P385 node, and we're performing an emergency shutdown.
Servers on this hardware node will be unavailable during this time. For any emergency queries please email us at support@sitehost.co.nz
Sep 15, 14:12 NZST
Scheduled Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 03:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 02:00 NZST
Scheduled - We are performing maintenance on our nodes AU-SYD1-V0P7R5 and AU-SYD1-9M12WK in order to provide improved security, performance, and reliability. During the maintenance, affected servers will be rebooted, so if you haven't already, we recommend that you check that your server is safe to reboot. If you are on a managed server or our Cloud Container platform, this has already been done for you.

If you are affected by this maintenance, you should have already been contacted.
Sep 7, 06:16 NZST

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

Scheduled Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 08:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:01 NZST
Scheduled - We are performing maintenance on our AU-SYD1-V0P7R5 and AU-SYD1-9M12WK nodes in order to provide improved security, performance, and reliability. We do not expect any downtime during this maintenance, though there may be periods of increased latency.
Sep 7, 05:42 NZST
Scheduled Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 03:34 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:00 NZST
Scheduled - We are performing maintenance on our node AU-SYD1-9KX0YY in order to provide improved security, performance, and reliability. During the maintenance, affected servers will be rebooted, so if you haven't already, we would recommend you check that your server is safe to reboot. If you are on a managed server or our Cloud Container platform, this has already been done for you.
Sep 4, 07:24 NZST

Sep 11, 2026

Scheduled Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 08:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 23:01 NZST
Scheduled - We are performing maintenance on our AU-SYD1-V0P7R5 and AU-SYD1-9M12WK nodes in order to provide improved security, performance, and reliability. We do not expect any downtime during this maintenance, though there may be periods of increased latency.
Sep 7, 05:40 NZST
Scheduled Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 06:34 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

We have experienced a longer than scheduled downtime on the node NZ-AKL1-6O51JR, which caused around 2 hours of downtime. The node and all VMs on it are back up and running; however, please reach out if you notice anything on your end.
Sep 10, 23:00 NZST
Scheduled - We are performing maintenance on our nodes to provide improved security, performance, and reliability. During the maintenance, affected servers will be rebooted, so if you haven't already, we would recommend you check that your server is safe to reboot. If you are on a managed server or our Cloud Container platform, this has already been done for you.

Each affected node should expect approximately 30–60 minutes of downtime while the maintenance is carried out.

If you are affected by this maintenance, you should have already received an email from us.
Sep 3, 06:53 NZST

Sep 10, 2026

Scheduled Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 04:09 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 23:01 NZST
Scheduled - We are performing maintenance on our nodes to provide improved security, performance, and reliability. During the maintenance, affected servers will be rebooted, so if you haven't already, we would recommend you check that your server is safe to reboot. If you are on a managed server or our Cloud Container platform, this has already been done for you.

Each affected node should expect approximately 30–60 minutes of downtime while the maintenance is carried out.

If you are affected by this maintenance, you should have already received an email from us.
Sep 3, 06:52 NZST
Cloud Container Maintenance (SYD01/AKL02)
Completed - The scheduled maintenance has been completed.
Sep 10, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 23:00 NZST
Scheduled - During this maintenance window we are releasing some infrastructure improvements to our Cloud Container platform. We expect there to be downtime of no longer than a few seconds per server during the upgrade window.
Sep 4, 10:57 NZST

Sep 9, 2026

Sep 8, 2026

No incidents reported.

Sep 7, 2026

Ticketing System - Delayed delivery
Resolved - We have identified and fixed the issue and the tickets are now being delivered normally.
Sep 7, 11:33 NZST
Investigating - We are currently experiencing delays in receiving support tickets.

Our team is aware and working to resolve this as quickly as possible. Please be assured that your existing services are unaffected, customer servers, websites and email are operating normally.

For urgent issues, please call us: 0800 484 537
Sep 7, 11:08 NZST

Sep 6, 2026

Ticketing System Maintenance
Completed - The scheduled maintenance has been completed.
Sep 6, 09:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 07:00 NZST
Scheduled - We are upgrading our internal ticketing system as part of a planned improvement to security and reliability.

Your services will continue to function normally. There is no impact to customer servers, websites or email.

Please be aware that our support and ticketing system will be affected during this window. Incoming support emails may be delayed. If you have an urgent support request, please contact us by phone on 0800 484 537
Sep 3, 14:19 NZST

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

Scheduled Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 06:49 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 23:00 NZST
Scheduled - We are performing maintenance on our node AU-SYD1-V4XM3G in order to provide improved security, performance, and reliability. During the maintenance, affected servers will be rebooted, so if you haven't already, we would recommend you check that your server is safe to reboot. If you are on a managed server or our Cloud Container platform, this has already been done for you.

If you are affected by this maintenance, you should have already been contacted.
Aug 26, 07:00 NZST
Scheduled Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 04:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 04:00 NZST
Scheduled - We are performing maintenance on our AU-SYD1-9L5LP0 and AU-SYD1-9M12WK nodes in order to provide improved security, performance, and reliability. During the maintenance, affected servers will be rebooted, so if you haven't already, we would recommend you check that your server is safe to reboot. If you are on a managed server or our Cloud Container platform, this has already been done for you.

If you are affected by this maintenance, you should have already been contacted.
Aug 25, 16:19 NZST

Sep 2, 2026

Cloud Container Maintenance (CAL01)
Completed - The scheduled maintenance has been completed.
Sep 2, 18:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 18:00 NZST
Scheduled - During this maintenance window we are releasing some infrastructure improvements to our Cloud Container platform. We expect there to be downtime of no longer than a few seconds per server during the upgrade window.
Aug 31, 10:10 NZST
Cloud Container Maintenance (FRA01/SGP01)
Completed - The scheduled maintenance has been completed.
Sep 2, 11:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 10:30 NZST
Scheduled - During this maintenance window we are releasing some infrastructure improvements to our Cloud Container platform. We expect there to be downtime of no longer than a few seconds per server during the upgrade window.
Aug 31, 10:09 NZST
Hazard Notification: Scheduled Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 08:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 23:00 NZST
Scheduled - We are performing maintenance on our AU-SYD1-9L5LP0 and AU-SYD1-9M12WK nodes in order to provide improved security, performance, and reliability. We do not expect any downtime during this maintenance, though there may be periods of increased latency.

If you are affected by this maintenance, you should have already been contacted.
Aug 25, 16:28 NZST
Scheduled Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 04:15 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 23:01 NZST
Scheduled - We are performing maintenance on our nodes to provide improved security, performance, and reliability. During the maintenance, affected servers will be rebooted, so if you haven't already, we would recommend you check that your server is safe to reboot. If you are on a managed server or our Cloud Container platform, this has already been done for you.

Each affected node should expect approximately 30–60 minutes of downtime while the maintenance is carried out.

If you are affected by this maintenance, you should have already received an email from us.
Aug 24, 06:53 NZST
Scheduled Server Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 02:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 02:00 NZST
Scheduled - We are performing maintenance on our NZ-AKL1-6OZLQM and NZ-AKL1-6Z3OPJ nodes in order to provide improved security, performance, and reliability. During the maintenance, affected servers will be rebooted, so if you haven't already, we would recommend you check that your server is safe to reboot. If you are on a managed server or our Cloud Container platform, this has already been done for you.

If you are affected by this maintenance, you should have already been contacted.
Aug 25, 16:19 NZST
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