Shared Mail Server Upgrade
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 07, 2026 - 00:00 NZDT
Scheduled - We are upgrading our shared mail server to improve the security, performance and reliability of our email services.

Customers with mail services will be affected, as mail services (including sending and receiving email, IMAP, POP3 and Webmail) will be unavailable while we perform the upgrade.

Emails sent to mailboxes during the maintenance window will be queued and delivered once the upgrade is complete, so we do not anticipate any emails being lost.

We will provide updates as the maintenance progresses.
Oct 7, 2026 00:00-04:00 NZDT
API Operational
Control Panel Operational
IPv4 Network Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
AU – SYD01 Operational
IPv6 Network Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
AU – SYD01 Operational
Cloud Containers Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
US – CAL01 Operational
UK – LDN01 Operational
SG – SGP01 Operational
AU – SYD01 Operational
DE - FRA01 Operational
Linux Virtual Servers Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
AU – SYD01 Operational
US - CAL01 Operational
DE - FRA01 Operational
Windows Virtual Servers Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
AU – SYD01 Operational
Dedicated Servers Operational
NZ – AKL01 Operational
NZ – AKL02 Operational
NZ – AKL03 Operational
AU – SYD01 Operational
DNS Operational
Name Server 1 Operational
Name Server 2 Operational
Name Server 3 Operational
Mail Under Maintenance
IMAP Under Maintenance
POP3 Under Maintenance
Webmail Under Maintenance
Website Operational
Domains Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 7, 2026

Unresolved incident: Shared Mail Server Upgrade.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

SiteHost AI Service Maintenance
Completed - The scheduled maintenance has been completed.
Oct 5, 08:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 07:00 NZDT
Scheduled - We are performing hardware maintenance to upgrade our AI service offerings. During the outage window, we expect the following models to be temporarily unavailable:
- Qwen/Qwen3-VL-Embedding-8B
- Qwen/Qwen3-VL-Reranker-8B

Any requests during that period will be met with an error message that the model is unavailable, and no usage will be accrued.
Oct 2, 08:15 NZDT

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Hazard Notification: Scheduled Server Maintenance
Completed - The scheduled maintenance has been completed.
Oct 3, 07:28 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 18:00 NZDT
Scheduled - We are performing maintenance on our NZ-AKL1-V5XOYP node, during which all guests are being shifted to newer, faster nodes in order to improve performance and reliability.

Guests will be live migrated, which means we expect there will be no interruption or downtime. However, it is possible that guests will experience raised I/O for the duration of their migration.
Oct 2, 14:26 NZDT

Oct 2, 2026

Hazard Notification: Scheduled Server Maintenance
Completed - The scheduled maintenance has been completed.
Oct 2, 08:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 18:00 NZDT
Scheduled - We are performing maintenance on our NZ-AKL1-V0PL2X and NZ-AKL1-V5XOYP nodes, during which all guests are being shifted to newer, faster nodes in order to improve performance and reliability.

Guests will be live migrated, which means we expect there will be no interruption or downtime. However, it is possible that guests will experience raised I/O for the duration of their migration.
Oct 1, 08:15 NZDT

Oct 1, 2026

Hazard Notification: Scheduled Server Maintenance
Completed - The scheduled maintenance has been completed.
Oct 1, 08:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 18:00 NZDT
Scheduled - We are performing maintenance on our NZ-AKL1-V0PL2X node, during which all guests are being shifted to a newer, faster node in order to improve performance and reliability.

Guests will be live migrated, which means we expect there will be no interruption or downtime. However, it is possible that guests will experience raised I/O for the duration of their migration.
Sep 30, 14:13 NZDT

Sep 30, 2026

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

Intermittent connectivity issues (FRA01)
Resolved - Our providers have stated that everything is at full operation in FRA01 and our monitoring shows a stable connection.
Sep 27, 13:28 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 08:21 NZDT
Identified - We have seen some intermittent connectivity issues to some of our services in the FRA01 data center and we are closely monitoring the situation with our upstream providers.
Sep 27, 07:57 NZDT

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Issue affecting .nz domain actions
Resolved - This incident has been resolved.
Sep 25, 17:18 NZST
Monitoring - InternetNZ have said a fix has been applied, they are monitoring system transactions and zone generations.
Sep 25, 14:42 NZST
Identified - Our upstream provider InternetNZ has identified an issue at their end impacting multiple registrars. They have a status page up here with more information: https://status.internetnz.nz/incidents/mw4lt67vz5t4

This affects domain registrations, renewals, transfers, and WHOIS lookups.
Sep 25, 13:54 NZST

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage